Informations

We can fly any day of the week, weekend or holiday, from 9am to 6pm. It is not possible to fly at night, however in summer season we can schedule the last departure at 7pm. Since we do not have customer service offices at the airport, flights are only carried out with prior reservation.

The airplanes have capacity for 1 pilot and 3 or 4 passengers, depending on the model. Unless a private flight is specifically requested upon reservation, flights or scenic tours may be shared with passengers occupying other seats.

The minimum age to attend a flight is 2 years old. Regardless of the age, all passengers pay the same rate.

Given that the airplanes have weight and balance limitations, the total weight of the passengers must not exceed 210 kg. in the Piper Archer and 280 kg. in the Piper Seneca (average of 70 kg. per person). In any case, the maximum weight allowed per person is 120 kg.

For safety reasons, it is required that all passengers are able to exit the aircraft by their own means, if this is necessary. If any passenger has a physical limitation, please let us know before booking a flight.

Gift vouchers must be used within the validity period indicated in each particular case. After this period, the voucher will expire and a penalty of 100% of the total service will be applied.

Gift vouchers are non-refundable.

Only small handbags are accepted on board, as the airplanes have small compartments to accommodate luggage.

We recommend bringing comfortable and light clothes, ideally in dark colors, to avoid the reflection in the windows of the airplane which could be seen in the photos.

All passengers must have a physical identity card or passport, valid on the date of flight.

In addition, each passenger must assume the consequences and the costs of penalties applicable for not complying with this requirement, not having the right to claim or hold any responsibility to Paseos en avión.

Passengers must take the necessary precautions to arrive at the airport at least 20 minutes before the time of their flight.

The tolerance for any delay is 10 minutes over the scheduled time, passed that time the flight will be cancelled and the penalty corresponding to a no-show will be charged.

Keep in mind that if there are other scheduled activities, your particular delay affects the rest of the schedule. Better waiting a few minutes at the airport than being late and missing your flight!

A member of our team will greet you upon arrival at the airport, at the agreed place and time. Once there, we will assist you in the boarding process and the security check, and we will accompany you to your airplane.

Before boarding the aircraft, information will be provided about the activity to be carried out and the applicable security measures will be announced. Additionally, and given the nature of the activity, passengers may be required to complete a liability waiver form.

We take reservations with a maximum of 30 days before the date of flight. If you are within that period, we recommend booking as soon as possible to ensure the availability of the airplane.

The reservations may be requested from our website through the contact form, by e-mail to the address info@paseosenavion.com, or via Whatsapp to +54 911 3080 7775.

To make the reservation, it will be necessary to pay a deposit of 50% or the total service (see payment methods).

The reservations will be confirmed by email, once the payment of the deposit or of the entire service has been credited.

Any change requested by the customer for a reserved and confirmed flight, such as dates, times, itineraries, destinations or others, will be subject to the availability of the aircraft and any additional costs that may apply.

The request must be made at least 72 hours before the date of flight. For any change requested within 72 hours before the date of flight, a penalty of 50% of the total original price will be charged, in addition to the extra costs that may apply for the change itself.

If there is no availability to make the requested change and the customer cannot comply with the original itinerary, or if the customer does not accept a modification in the rate as a result of the requested change, the service will be cancelled and penalties will apply as in the case of cancellation by the customer, specified in the "Cancellations" section.

In case of cancellation by the customer, the following penalties apply: more than 72 hours before the date of flight, 50% of the total service will be charged. Between 72 and 24 hours before the date of flight, 75% of the total service will be charged. Less than 24 hours before the flight or in case of a no-show, 100% of the service will be charged.

In case of cancellations by Paseos en avión, the full amount paid out by the customer will be refunded.

The rates displayed on our website are in Argentine Pesos (ARS), Brazilian Reals (BRL), Euros (EUR) and United States Dollars (USD), the latter being the reference currency. The VAT (value added tax) of 10.5% or 21% applies depending on the type of flight to be performed.

Rates can change without notice and their validity is only guaranteed in the reference currency (US dollar), from the moment the service is paid.

Payments can be done in argentine pesos (ARS) via bank transfer or cash deposit, or in american dollars (USD) with credit card via Paypal (7% surcharge applies), prior to the date of flight. In anticipation of the delay that these transactions may imply, no payment will be recognized until the funds are credited to the corresponding account.

Payments can also be done at the airport, either in cash, with a debit card or with a credit card (Visa or American Express only; 5% surcharge applies).

Our rates are based on the United States Dollar (USD) as the reference currency. In the event of paying for a flight in another currency and if a devaluation of that currency against the dollar were to occur between the payment date and the flight date, the customer will be offered the option to pay the corresponding difference or request a refund of the amount paid at the time of booking, proceeding in the latter case to the cancellation of the service without prejudice to any penalties.

If case of refunds, the same payment method and the same currency with which the reservation was made will be used.

Any fee or bank commission for this transaction will be borne by the client and will be deducted from the amount to be reimbursed.

In addition, an administrative fee equivalent to 5% of the amount to reimburse will be charged to the client (not applicable if the refund originates from a cancellation of the service by the operator, unrelated to weather reasons).

Processing of the refund request and payment term may take up to 10 business days.

The pilot is solely responsible to decide whether a flight can be conducted or not due to weather conditions.

In case of adverse weather at the time of your flight (rain, strong winds, reduced visibility...), you can either ask for a refund (check our refund policy) or reschedule the activity for a date of your convenience within 15 days of the original date. Passed that time, the reservation will expire and a cancellation fee of 100% of the total service will apply.

If you elect to reschedule the flight in advance due to weather forecast, the policies specified in the section "Changes to the reservation" will apply.

If you elect not to travel due to weather conditions at the scheduled time but flights are still operational, a cancellation fee of 100% of the total service will apply.

A flight may suffer delays or reschedules and itineraries may vary due to weather, air traffic control or force majeur reasons. The customer will not hold Paseos en Avión responsible for reschedules or changes of itineraries based on any of the aforementioned reasons.

The duration of each tour is indicative and varies according to the permits obtained and the route authorized by the air traffic control, weather conditions and other factors beyond the responsibility of Paseos en avión.

Since the duration of a tour is based on the elapsed time from the aircraf's engine startup to its stop, the specific flight time could be less than the total duration of the activity, since that duration includes the time on the ground required for the execution of procedures and maneuvers pre/post takeoff/landing.

Paseos en avión provides advisory services and acts as an intermediary between the customer and the air operator. Paseos en avión does not act as an air carrier, and does not own or operate any aircraft.

Paseos en avión only offers services from air operators that are authorized by the National Civil Aviation Administration (ANAC) according to the Argentine Civil Aviation Regulations (RAAC).

Air operators are solely responsible for the services provided for the customers of Paseos en avión, and for compliance with the requirements and applicable regulations for carrying them out.

All passengers are covered by the insurance of the operator of each aircraft. Paseos en Avión does not provide any additional coverage.

On March 11, 2020, the World Health Organization (WHO) declared the COVID-19 outbreak as a global pandemic and its consequences were no longer unforeseen or unexpected circumstances. Since then, the outbreak has evolved rapidly and governments around the world have taken swift action to slow the spread of COVID-19.

Therefore, no exceptions will be made to the applicable charges or penalties for requests for changes or cancellations due to causes related to COVID-19.